Horizons Casino Limited has an obligation under the General Data Protection Regulation from Friday, May 25th,2018 to protect your personal data.
If you need to contact anyone at Horizons to discuss this, please contact [email protected] or write to Queens House, Leicester Square, London, WC2H 7RN.
Horizons Casino is regulated and licensed by the UK gambling commission and holds an Operating. Horizons Casino is also a registered Data Controller with the Information Commissioner’s Office, registration no.ZA376760.
As a customer of Horizons Casino, we collect: Name, address, date of birth, sex, nationality, photographic ID (Government-issued), employment details, wealth details, any adverse history (open source), bank account and debit card details, visits, transactions, buy-ins and results because processing this data is necessary for compliance with legal obligations under the Money Laundering Regulations (2017) and the Gambling Act (2005).
To operate the casino, we must collect this information from you.
We also collect information regarding gambling-related problems as a duty of care we hold with you, as obliged by the Gambling Act (2005) and as a condition of Horizons Casino maintaining a licence for gambling, something we are obliged to maintain to operate the casino within UK legislation.
For us to protect your interests regarding your personal data, we need to tell you that we share your data with the following organisations and service providers who assist us with meeting our legal obligations:
Your personal data will be stored by us for a period for five years after we no longer provide you with casino access or membership. We are required to do this by the Money Laundering Regulations (2017). Once this period has passed we will delete your data electronically or via a shredding and confidential disposal process for paper copies.
If we have made any errors with your data, you have the right to have the data corrected. As we are a busy casino we will need you to prove to us that you are the person who is requesting a change to personal data.
If you believe that we have failed to provide you with the necessary protections for your personal data, you may contact your Supervisory Authority for data protection; in the case of the UK, this is the Information Commissioner’s Office (ICO), available onhttp://www.ico.org.uk or via telephone on 0303 123 1113. The ICO will be able to answer any questions you may need guidance on about processing your personal data and we would welcome you contacting them for an independent opinion.
Please enjoy your time with HorizonsCasino. We are doing everything we can to protect your personal data.
We would like to contact you to provide you with information relating to Horizons Casino promotions, events or any other special occasion.
You may have already received a text message or email asking you to ‘opt-in’ to any marketing materials being sent to you. If you have not received a text message or email and would like to receive this information, please ask a member of the reception or management teams for a consent form to complete.
You will be asked to click the best method(s) for us to contact you: □ Telephone □ Email □ Home Address
Please don’t request the form if you do not want us to contact you about any of the promotions, events or details of any other special occasion.
Rest assured; if you consent to receive information from Horizons Casino you can remove your consent at any time and we will respect your wishes – you will not receive further information after you tell us to stop.
If you have given us consent to contact you either by text, on the consent form or on the membership application form you can contact us in writing or in person at:
Horizons Casino London,We are committed to protecting your personal data; we will do this by using locked filing cabinets accessible only by management, we will use encrypted emails and we will limit and encrypt access to the customer software databases. In addition, we also use up-to-date computer systems and update our anti-virus software regularly, as dictated by the software manufacturer.
The GDPR gives you the right to access information held about you, under the ‘Right of Access’, Article 15, subject to certain statutory exceptions and limitations. In compliance with the GDPR, we will provide the information requested to which you are entitled promptly and no later than one month of the receipt of the request.
CCTV is used throughout the casino premises and surrounding area for maintaining the security of the premises and for preventing and investigating crime, cheating and regulatory breaches. It may also be used to monitor staff when carrying out work duties.
The Personal Information collected and processed about you may, therefore, include visual images, personal appearance and behaviour.
You may at any time request a copy of your Personal Information held by Horizons Casino in accordance with subject access rules in the General Data Protection Regulations (GDPR).
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