Reward Card Terms & Conditions

Horizons Casino offers a Reward Card scheme (Stellar Rewards) for its members. Members can earn points on live tables, electronic roulette, and the slot machines, which can then be redeemed against food, beverages, and play. Points will be earned through tracked play, not by length of play. The Scheme will be offered in accordance with LCCP (Rewards and Bonuses).

1. Registration

1. To participate in Stellar Rewards customers must be 18 years or over.
2. Membership to Stellar Rewards is free. Registration is not compulsory nor automatic.
3. Company employees are not eligible to join Stellar Rewards.
4. Membership to Stellar Rewards is for individuals only. Only one membership to Stellar Rewards is permitted per customer.
5. Full membership will require Government issued photo identification such as current passport, current UK photo driving license, National ID Card or resident permit etc.
6. The Company reserve the right to refuse any application to Stellar Rewards and is not obliged to explain the reasons for refusal.
7. By registering for Stellar Rewards, you will be asked to provide a valid email address. This is so we can keep you updated on the rewards you are entitled to receive.
8. It is the responsibility of the individual to inform Horizons Casino of any changes to their details including and not limited to their change of name, address, and marketing preferences.

2. Reward Points Earning

1. Reward Points can only be earned and redeemed at Horizons Casino.
2. Only tracked play of the membership holder may be used to accumulate reward points and go towards their tier level.
3. It is the member’s responsibility to hand their card to the dealer or insert it into the machine to qualify for reward points.
4. Reward points are awarded subject to system availability.
5. Reward points are earned through play and not by simply buying in and cashing out.
6. Reward points are accrued according to tracked play on tables, slots and electronic gaming machines.
7. The Company will endeavor to track customer play accurately however the customer must acknowledge that this process is subject to human error. The Company’s decision on reward points awarded will be final.
8. The Company reserves the right to vary the level of reward points awarded at any time they choose.
9. Reward points and benefits will be awarded in line with the current membership level on the system and not the card held by the member.

3. Points and Benefits Redemption

1. The Company may use a range of mechanisms to generate reward points and benefits to cover customer rewards, incentives, fees and expenses. All reward points and benefits shall be applied to the customer profile for potential use. However, the customer will only be able to redeem those benefits accrued and available to the customer under the terms of their incentive programme.
2. Reward points and benefits accrued for one specific customer cannot be used for any other customer. Where incidental expenses are incurred by guests within the customer’s party, these costs will be attributed to the lead customer.
3. Reward points and benefits are non-transferable.
4. Reward points of inactive members may be voided after a period of 12 months inactivity. The customer will be contacted prior to this if they have given contact consent.
5. Reward points and benefits are redeemed in line with the current membership level on the system and not the card held by the member.
6. Any Food and Beverage discounts will be applied to the card holder’s bill. Should they be accompanied then the discount will be applied to no more than 3 guests.

4. Membership Levels

1. Membership Level Points are earned in two periods:
   • June 1st to November 30th
   • December 1st to May 31st
2. Membership Level Points will be set to 0 at the start of each period.
3. Membership Level Points are not redeemable.
4. Membership Level Points can only be earned at Horizons Casino.
5. Membership Level Points are earned according to tracked play on tables, slots and electronic gaming machines.
6. Customers will be upgraded immediately once they accrue the required number of membership level points for the relevant tier. If they do not accrue the number of credits for their membership level in the following 6-month period, they will be downgraded at the end of the period according to the number of credits earned in that period.
7. When a customer is downgraded, they will continue to earn reward points regardless of their membership tier.
8. The Company reserves the right to downgrade membership levels due to game malfunctions, error of inputting ratings, or any misuse. The Company reserves the right to downgrade a customer due to misuse of benefits.
9. Tier qualification is by achieving the required points or theoretical value in a 6-month period and are defined as –
   • Infinity – By Invitation Only
   • Supernova – 30,000 Membership Level Points
   • Nova – 7,500 – 29,999 Membership Level Points
   • Lunar – 1,500 – 7,499 Membership Level Points
   • Solar – 0 – 1,499 Membership Level Points

5. Use of Programme

1. Reward points and benefits are subject to availability.
2. Only one membership is valid at any time, however multiple cards can be issued to the membership holder.
3. The membership is for the sole use of the person stated on the account/card.
4. The Company reserve the right to separately reward selected customers with additional money, rewards and benefits in proportion to their gaming activity.

6. Liability

1. The Company shall, using its reasonable endeavors, and at its sole discretion, evaluate the application and payments of points and benefits within the terms of this Programme.
2. The Company makes no warranties or representations of any kind in relation to the Programme, whether express or implied, including, but not limited to, implied warranties or conditions of performance, completeness, suitability, safety, timeliness, accuracy, reliability, satisfactory quality and fitness for a particular purpose or non-infringement, except to the extent it is not possible by applicable law to exclude such things or to the extent such things are expressly contained in these terms and conditions.
3. The Company will not be liable for:
   1. any technical or access issue, failure, malfunction or difficulty that might hinder or prevent a customer’s receipt of the Programme;
   2. any event which may cause the Programme to be disrupted; any inaccuracy or error within the Programme.
   3. any virus, Trojan horse, worm or other malicious or corrupted computer code or data files which may be transmitted as part of the Programme.
4. The Company shall not be liable under or in connection with these terms and conditions for:
   1. loss of actual or anticipated profit;
   2. losses caused by business interruption;
   3. loss of goodwill or reputation;
   4. any indirect, special or consequential cost, expense loss or damage, even if such cost, expense loss or damage was reasonably foreseeable or might reasonably have been contemplated by the parties and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
   5. The Company’s liability under or in connection with its provision of the Programme or these terms and conditions shall be limited to the provision of the Programme.

7. Customer Data

1. The details of all members are kept in files administered by: Horizons Leisure Limited, 44 Hays Mews, London and will not be disclosed to any third parties.
2. By participating in this programme, participants agree to the Company processing and storing their personal information collected for, and in relation to this programme.

8. Modification, Suspension and Termination

1. The Company reserve the right to change the terms and conditions of Horizons Rewards in line with the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”, customers will be notified of changes before they come into effect.
2. The Company reserve the right to withdraw membership to Stellar Rewards at any time should they view the member is abusing any part of the programme.
3. In the event of death, insolvency or exclusion all points and benefits are null and void.
4. Individuals can opt out of the programme at any time. This will result in the loss of all points and benefits not claimed to the date of opt-out.
5. The Company reserves the right to deny or withdraw any participation in the programme or a customer’s application.
6. The Company reserve the right to modify or cancel the programme at any time and for any reason.
7. The Company reserves the right to modify, suspend or terminate the Programme, in whole or in part, at any time with or without notice:
   1. to repair or maintain the Programme;
   2. to update, upgrade or improve the Programme from time to time;
   3. due to the occurrence of any circumstances beyond Horizons Casino’s reasonable control;
   4. where the Company believes the customer is or may be in breach of these terms and conditions;
   5. otherwise, at the Company’s sole discretion.

9. Miscellaneous

1. Any disputes relating to points and benefits should be raised with the management of Horizons Casino. Their decision will be final and binding.
2. The Company reserves the right to adjust an account due to computer error, machine malfunction, operator error, fraud or misuse of the card or programme.
3. Points have no cash value and therefore cannot be exchanged or transferred to cash.
4. No correspondence will be entered into regarding this scheme and these terms and conditions. All decisions regarding these terms and conditions lie solely with the Company, whose decision is final.

10. Governing Law

By participating in this programme participants agree to the terms and conditions which shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.